How 'Chatbots' Could Soon Put BPOs Out Of Business?

By LIKHAVEER | INNLIVE

Everybody from Microsoft CEO Satya Nadella, Google CEO Sundar Pichai to Facebook cofounder Mark Zuckerberg have touted chatbots as the next big thing in the world of technology. 

But back home, popularity of chatbots could lend a significant blow to the Indian Business Process Outsourcing (BPO) industry. Chatbots, are making their debut on Facebook, Google and Skype and function as robotic customer service representatives for a host of companies such as taxi, ecommerce, news, weather etc, and are increasingly being deployed globally and in India.